Challenge
As Trtl's product gained traction, their customer support inbox was growing faster than they could hire. They needed a scalable solution that maintained quality without requiring heavy management time from their internal team.
What we built
Results
RemoTeams built a Philippines-based support pod for Trtl that cut average response times by 50% and maintained CSAT scores above 90%. The pod structure meant no single point of failure, and the team scaled smoothly through peak periods.
Why it worked
Pod structure created redundancy and speed.
Managed Talent removed hiring and management overhead.
Region-matched talent reduced time zone friction.
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